Portable Sauna Household Steam Room Beneficial Skin 2.0L Machine Slimming Bath SPA Health Simple Joint Steel Frame

Is the steam generator not functioning?

The steam generator is equipped with a built-in protection function to prevent overheating and dry burning. If the water level becomes too low, the power supply will be automatically cut off, and the power indicator will turn off.

After a 20-minute interval, it will automatically recover and can be used again once the water has been refilled. If the issue persists and the steam generator does not function properly, please utilize the internal messaging system to request a replacement.

Why did the lid crack?

If you wish to add essential oil, please use a small round white box provided for this purpose. Avoid adding essential oil directly to the water, as improper use can cause the lid to crack.

What should I do if the product I received is not working or damaged?

If you encounter any issues with the product not working or being broken upon arrival, it is likely a result of the transportation process. We apologize for the inconvenience caused and will arrange an immediate replacement for you.

What should I do if the temperature doesn't meet my expectations during use?

The temperature experienced during use depends on the current ambient temperature. If the area is cold, we highly recommend using our combination package or purchasing an additional steam generator. Typically, two steam generators are used simultaneously to achieve a more significant thermal effect.

Why does the steam generator suddenly stop working after being used many times?