Supercommunicators: How to Unlock the Secret Language of Connection - Charles Duhigg

From the Globe and Mail and New York Times bestselling author of The Power of Habit, an investigation of what makes conversations work, and how we can all learn to be supercommunicators at work and in our lives. We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but who also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand—some by intuition, some by hard-won experience—that there is a science to how human beings connect through words. They understand that whenever we speak, we're actually participating in three distinct conversations: What is this really about? How do we feel? And who are we? They know the importance of recognizing—and then...