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₱299.00
# 《Pre-sale Service Policy for Store Products》#Facial cleanser, hair conditioner, anti-aging cream
Sold by Beauty Haven.
87 sold
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Shipping
From ₱36.00
Est. delivery by May 12 - May 15
Specifications
Beauty Haven.
25 items
Shop performance
Better than 90% of other shops
Ships within 2 days
222%
Responds within 24 hours
100%
About this product
Country of OriginChina
Pack TypeSingle Item
Shelf Life24 Months
Quantity Per Pack1
Contains Alcohol or AerosolContains Neither
FDA Registration No.NN-1000013563140
BrandTikTok
Product description
# 《Pre-sale Service Policy for Store Products》
## I. Service Purpose
With professional, enthusiastic and considerate service, help customers understand products, make satisfactory purchase decisions, and improve shopping experience and trust.
# II. Service Contents
### (I) Consultation Service
1. **Multiple channels**: Provide online customer service (respond at any time during business hours and reply within 10 minutes) and email
2. **Professional answers**: Customer service staff are professionally trained, familiar with product information, accurately answer questions and provide purchase suggestions. For complex issues, coordinate professional personnel to handle them.
### (II) Product Recommendation and Guidance
1. **Understand needs**: Actively ask customers about their purchase needs, usage purposes, preferences, etc., recommend products that meet their needs and introduce advantages.
2. **Personalized recommendation**: Recommend related products based on customers' historical data and regularly push relevant product information to old customers.
### (III) Order Processing Assistance
1. **Order placement guidance**: Provide full-process guidance during customer order placement, help solve problems, and provide detailed step-by-step instructions for first-time shoppers.
2. **Order confirmation**: Send order confirmation information within 12 hours after a successful order placement, including order details and estimated shipping time. In special cases, communicate and negotiate in time.
## III. Service Commitments
1. **Honest service**: Introduce products truthfully without exaggeration or concealment.
2. **Confidentiality commitment**: Comply with laws and regulations to protect customer privacy and not disclose personal information.
3. **Continuous improvement**: Regularly evaluate and summarize, and improve services based on customer feedback.
## IV. Supervision and Complaints
1. **Service supervision**: Set up a supervision mechanism to inspect and evaluate customer service work, and collect opinions for improvement through customer satisfaction surveys.
2. **Complaint handling**: Customers can file complaints through online customer service, customer service hotline, and email. After receiving complaints, investigate and verify within [processing time] and formulate solutions, communicate the progress of handling in time, and analyze and summarize complaint cases to avoid recurrence.
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