【After Sales Service】 After-sales Service, Service First, Customer First

Question 1

What Is TikTok Shop and How Do I Access It?

Answer

TikTok Shop is an integrated e-commerce platform within the TikTok app, allowing users to discover and purchase products directly from videos, live streams, and creator profiles.

How to Access:

In-App: Open TikTok and tap the "Shop" tab or the shopping bag icon.
Through Videos: Click on product links showcased in videos.
Profile Storefronts: Visit a seller's profile and tap on their"Shopping" tab.

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Question 2

How Do I Get TikTok Shop Promo Codes and Free Shipping?

Answer

To obtain TikTok Shop promo codes and free shipping codes:

Follow Official Accounts: Keep an eye on TikTok Shop's official promotions.
Engage with Creators: Influencers may share exclusive promo codes during live streams.
First Order Discounts: New users often receive a promo code for the first order.
Seasonal Sales: Look out for discounts during holidays.

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Question 3

Is TikTok Shop Safe and Legitimate to Buy From?

Answer

Yes, TikTok Shop is safe and legitimate. It provides secure payment optionsand verifies sellers to protect buyers.

Tips for Safety:

Purchase from verified sellers with positive reviews.
Read product descriptions carefully.
Use secure payment methods within the app.

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Question 4

How Do I Sell on TikTok Shop?

Answer

To start selling on TikTok Shop:

Register as a Seller:
- Visit the TikTok Shop Seller Center.
- Sign up using your TikTok account or email.
Provide Business Information:
- Submit necessary documents for verification.
List Your Products:
- Add product details and images.
Promote Your Products:
- Use videos, live streams, and the TikTok Shop Affiliate Program.

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Question 5

Can I Sell Digital Products on TikTok Shop?

Answer

Currently, TikTok Shop primarily supports physical products. To sell digital products:

Check Policies: Review the latest guidelines in the Seller Center.
Compliance: Ensure digital products meet TikTok's standards.

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Question 6

How Do I Add a TikTok Shop Link to My Video?

Answer

To add a shop link to your TikTok video:

Create Your Video: Record and edit as usual.
Add Link Before Posting:
- Tap on "Add Link".
- Select "Product".
- Choose the item from your TikTok Shop listings.
Post Your Video: The product link will appear on your video.

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Question 7

How Do I Connect Shopify to TikTok Shop?

Answer

To connect your Shopify store:

Install TikTok App on Shopify:
- Go to Shopify App Store.
- Install the TikTok channel app.
Link Accounts:
- Follow prompts to connect TikTok and Shopify.
Sync Products:
- Select products to feature on TikTok Shop.
Set Up Tracking:
- Install TikTok Pixel for analytics.

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Question 8

How Long Does TikTok Shop Take to Deliver and Can I Track My Order?

Answer

Delivery times vary depending on the seller and shipping method.

Estimated Delivery:
- Provided at checkout or in order details.
Order Tracking:
- Go to "Orders" in TikTok Shop.
- Select your order to view tracking information.

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Question 9

Why Is TikTok Shop So Affordable?

Answer

TikTok Shop often offers lower prices due to:

Direct Sales Model:
- Sellers can reduce costs by selling directly to consumers.
Promotions and Discounts:
- Frequent sales events and promo codes.

High Competition:

Sellers compete on price to attract buyers.

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Question 10

What Is the TikTok Shop Return Policy and How Do I Cancel an Order?

Answer

Return Policy:
- Varies by seller, but generally allows returns within 14-30 days.
- Items must be unused and in original packaging.
How to Return:
- Go to "Orders".
- Select the item and initiate a return.
Canceling an Order:
- If the order hasn't shipped, you can cancel it from the order details page.

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【After Sales Service】 After-sales Service, Service First, Customer First

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