Dear new and old customers of each slot, hello: Please take two minutes to review these issues, as they can solve 90% of your ordering problems 1. Do all pendants come with chains? All pendants and necklaces (with chains) in our store are sold separately (Note: This is how wholesalers sell) 2, does it come with a gift packaging box? Our default packaging is independent OPP plastic bags; if you need gift boxes, they need to be ordered separately 3. Is the product made of pure silver? The material of silver jewelry has advantages compared to pure silver jewelry. Our jewelry materials are all made from imported soft white copper and silver refined The glossiness is like silver; even on the cut surface, it's hard for most people to distinguish Compared to pure silver, there's a huge price difference; High-quality electroplated platinum layer, strong thickened silver, coated with protective film, long-lasting color retention, not easy to fade, anti-oxidation, anti-allergy! 4. Do you support dropshipping? Supports dropshipping Notes for Dropshipping Orders: (1) Order address and consignee, default is delivery address and consignee (2) Must leave a message indicating dropshipping when placing order, please contact customer service if needed for shipping notes! (3) Note: After placing an order and successfully making payment, if there are errors in the order information, please apply for a refund before we ship the order. Once we have shipped the order (based on the order's shipping time, not the courier's tracking record), if you need to apply for a refund, please contact us through Wangwang to retrieve the package. We will do our best to help you retrieve it. If we cannot retrieve the package, the buyer is responsible for the shipping costs and goods once they have been sent out. Thank you for your cooperation 5. Will there be our company information on the shipment? If there's a note in the order indicating dropshipping, we always use neutral packaging, OPP sealed bags We do not release shipping orders or leave any information about our company when handling dropshipping orders; please make sure to leave a message when placing an order! Otherwise, we are not responsible for any liability 6. What kind of courier service should I use? Default is to send via YTO Express Urgent items can be sent via SF Express, but additional shipping fees apply 7. When will it be shipped? Orders placed before 5 PM will be shipped the same day Orders placed after 5 o'clock will be shipped the next day The courier will come to collect the goods in the evening, and we will also enter the tracking number at that time. Dear customers, please be patient and don't rush! For other questions, please contact customer service for consultation! 7 Processing Customization Company relies on its own factory to provide personalized processing customization services to customers. Merchants only need to provide product samples or clear images of product details along with relevant dimensions, and we can process customization based on these Our company will estimate and verify products based on the customer's customized needs During production, merchants need to pay mold fees in advance, ranging from 0-100 yuan. Our company communicates and confirms samples through mold-making before proceeding with production For large custom orders, before production, merchants need to pay 20-50% of the initial funds based on the customized quantity