1. DEFORMATION/MELTING - this is certainly out of our control. But we do ship out your items in EXCELLENT condition and we do our BEST when it comes to packaging. Our ratings speak for that.
2. PACKAGING - all items are boxed/bubble wrapped when we ship them out.
3. RETURNS/REFUND - STRICTLY NO REFUND/RETURN when the product is NOT EXPIRED. If you insist on a refund, return the item to us at your own expense.
️ Take a single video of the parcel upon receiving up to unboxing. (make sure to include the waybill).
️ Deformation & melting are beyond our control, no return/refund for melted chocolates. Shop at your own risk.
️ Make it a habit to read the product description.