About this product
Warranty TypeInternational manufacturer warranty
Product description
This product only supports mobile phone connections and Apple tablet devices with iOS version 14.5 and above, macOS11 and above Apple computers.
1, The product has been paired with a device, does not support pairing with other devices for use, you need to unpair and then pair again.you can "search" software in "share this item" function to share with 5 other Apple users, mobile phone system version must be 17.0 Mobile phone system version should be 17.0 and above.
2, Battery installation, pay attention to installing the positive pole "+" sign, please use the same type of replacement battery (CR2032).
3, The device connection process cannot connect to the gateway after searching for the device, it cannot be authorized again either, you need to restore factory settings to search for the device.Factory Reset: Perform 5 consecutive battery discharges, special operation: Open the back cover of the product, positive pole of battery "+" upwards, without closing the back cover, pressure on battery does not drop, wait until the product makes a ding ding ding ding sound for successful operation, and then discharge the battery for loading and unloading operations, after 5 consecutive operations, for successful factory reset, and then load the battery into the machine.
4, The product turns off automatically, push the battery needs to wait 5-10S and then insert it, to turn on normal power.
5, Product for opening reverse shutter operation: finger press the bottom part counterclockwise to open; close reverse shutter operation: is to press the bottom part clockwise.
6, This product supports global positioning, does not support UWB precise positioning, in meters, the error mainly depends on the software "map" used, to find can only show circles, cannot show specific arrow directions.Cannot show specific direction arrows.
7, Searchers need to open the phone's bluetooth to communicate while searching, it will not be displayed in bluetooth.
8, The apple device can connect up to 32 products.
9, The product does not support display history tracks.
10, Anti-tracking function of the product, as long as the phone / tablet system in IOS14.5 and above can be pushed, without binding the anti-tracking device.
1, How to assess if the battery is almost dead?
J: The product will not have a low battery warning without power, the product turns off and then when powered on "Search APP" will become a prompt text that the battery is insufficient;without power the mobile phone software status cannot search for products, consider the battery is dead, please replace the battery in time.
2, Will the product close automatically?
J: Without the phone attached, it will automatically shut off after 2 minutes; with the phone attached, it will shut off when the battery runs out.
3, Does the product support reconnection?
J: No, you can manually click "Search Software" in "Play Sound", and then return to connect the product.
4, Does the product have factory settings?
Q: Support, in the holster does not bind, continuous detention of the battery 5 times, you can perform factory reset (invalid operation under does not bind).
5, The product cannot be used, not connected, how to solve the problem?
A: 1) Confirm that the power-on operation is normal: first of all, you need to tear off the insulating film to provide power.
After the power is turned on, there is a prompt beep sound, indicating normal power turned on.
2) Confirm whether the insulating film is not torn cleanly: hold the bottom of the finger counterclockwise
direction to open the back cover; if there is any remaining adhesive, clean off any remaining battery surface insulation film.
If there is any remaining adhesive, clean the remaining adhesive on the battery surface, and then press the bottom part clockwise to lock it.
3) Confirm whether the add operation is correct or not: Make sure you select "Other Items" to search, as shown in the picture, and then the phone needs to be added.
Then the mobile phone must turn on bluetooth, close to the product and search for a longer time.
4) Confirm whether the product is damaged or not: factory settings can be restored: push the battery 5 times in a row, can be restored to factory settings.
can be done to restore factory settings, please note that the battery needs to wait until it is placed to hear a ding ding ding ding sound before removing, do not remove the battery.
Ring and then remove, don't install immediately rejected.
5) Confirm whether the battery is dead or not: it is recommended to replace the CR2032 button battery.
6) You can try using another Apple mobile phone to search for a partner.
6, What does 'item left reminder' mean?
Q: Phone in "Search" software to open "notification when left", phone and product disconnected from Bluetooth distance 10M, after 6 minutes there will be a pop-up warning on the phone, generally in the notification bar location, into the "Search" software to see the location of left items for searching, as shown below.In the "Search" software, you can check the location of left items to find them, as shown in the picture below.
7, Can I get the product back if it's lost?
Q: Mobile phone can set the product as "Lost Mode" in APP "Find", as long as there are other Apple devices (iPhone / iPad / Mac) around, the product location information will be reported globally through the network software "Find" every 6 minutes.As long as there are other Apple devices (iPhone / iPad / Mac) around you, the "Search" software network will report product location information around the world every 6 minutes, and other Apple mobile phones do not need to turn on Bluetooth, but only need to be connected to the Internet.
8, Can the product be used for elderly anti-lost, or pet anti-lost use?
(1) If a parent or pet is lost, the phone needs to be set to lost mode, and then the device is required to be near another Apple device, through the search network to find the location information report, if the parent, pet for a long time not near the iPhone to provide location information, then the user will not be able to obtain data.
(2) At the same time, SmartTag also due to using Bluetooth signal to analyze location, there is no GPS function, cannot provide real-time location information, so every time the user to get information there may be delayed, want to use this to find parents, pets, therefore, not suitable.
(3) SmartTag will make a sound if it leaves their iPhone too long, which is also not suitable for being carried by parents and pets.