Inplay gears is not liable for any deleted data, SSD warranty does not include data recovery as all manufacturers are same policy.
We will try our best to help fix the problem. But please be informed in our policy data security is sensitive and does not covered by our ssd warranty.
We suggest back up the ssd files first before sending to us. When pc was not able to open you can use a external ssd enclosure or find any technician to take files out