•Contact our customer service team.
•Provide proof of purchase and a description of the issue.
•Ensure the warranty STICKER is intact for your claim to be processed otherwise warranty is void
•Make sure to sign out the id and password to be removed
•Follow the instructions provided to return the product for inspection.
•PLEASE TAKE NOTE: SHIPPING FEE will be covered by both the seller and customer.
•Returning the unit for replacement will be outside tiktok, meaning no need to request return/refund. It will be a REPLACEMENT.