Whether it's an issue with shoe size or dislike of shoe style, or needing to return, the return shipping costs are to be borne by the customer. If the shoes are too small, and you have wide or fat feet with high insteps, we suggest ordering one size up! It's recommended to sign for it in person; if it doesn't fit or you're not satisfied, you can refuse it! [If any issues arise, direct negative reviews will not be addressed by customer service!]