All the products that we are selling local or imported are authentic and quality for a lower price. 99% of our products are on hand. We will try to ship your order as soon as possible (Except on Sunday). We packed and shipped your items in Good Condition so PLEASE BE KIND with your comments regarding delays and shipping problems as we have no control over the courier handling issues. once items are picked up, the seller has no contact with riders per city. But you can track your order information through your platform apps so you can contact your local courier who communicates with you during delivery. We prepare and pack your orders with LOVE and CARE so ALWAYS receive your orders to avoid any limitations with your account. COSMETICS, FRAGRANCES, TOILETRIES, SKINCARE, AND INTIMATE APPARELS ARE PERSONAL ITEMS THEREFORE, THEY ARE NON-RETURNABLE ITEMS