•Return PeriodYou may request a return within 7 days from the date of delivery, provided the following conditions are met: The product remains brand new and unused. The original packaging is intact and undamaged.
•Exchange ConditionsIf the received product has quality issues (such as manufacturing defects or damage during shipping), you may request an exchange within 7 days from the date of delivery. To process an exchange, please provide clear photos or video evidence of the issue.
•Return Process Log into your account and submit a return request through our online customer service. Keep the original packaging and pack the product securely, then wait for our pick-up arrangement. Once the returned product is inspected and approved, the refund will be processed back to your original payment account .
•Notes For returns due to personal reasons, you will be responsible for covering the return shipping costs.