Product description
about after-Sales and Quality Issues
1. If you find any product quality issues within 5kg days of receiving the goods (based on the date of receipt on the waybill), please contact customer service promptly. Overdue claims will not be accepted. The product must be in intact packaging (please bring your own packaging, do not directly stick or write on the original product box). Accumulate 5-10kg returns, and our company will bear the return shipping costs. Avoid using expensive logistics like Debon and Jiaji, as well as Tiandi Huayu Logistics. Any violations will result in self-bear shipping costs. No returns or exchanges without quality issues
2. Please Communicate with the after-Sales Customer Service before Returning the Goods. Please Fill in the after-Sales Service Form in Order to Track Your Return and Get Timely Processing.
3. We Will Try Our Best to Satisfy the Customer's Specification of the Color Or Style of the Product, but We Cannot Guarantee 100%. If the Color Or Style Does Not Match, We Will Not Return Or Exchange the Product.
4. in the Case of Sending Goods Not Sold by Our Company to Our Company, We Reserve the Right to Return the Goods Directly to the Customer without Handling All the Returned Goods and the Freight Shall Be Borne by the Customer.
5. the following Conditions Cannot Be Returned Or Exchanged: a Returned Product Packaging Is Damaged Or Incomplete, and the Product Accessories Or Related Materials Are Incomplete; B Repair Or Refit without Authorization; C Not Used Or Stored According to Normal Methods; D Color and Color Are Not Returned Or Exchanged. Products beyond the after-Sales Service Period. E Seasonal Products Will Not Be Returned after Expiration (for Example, Heating Pads of Summer Fans in Winter).
6. After-sales service is the most basic service of the company. We are willing to provide good after-sales service for everyone. However, good after-sales service also requires customer cooperation. Please read the above instructions carefully before returning or exchanging goods and try to handle it according to the company's regulations to avoid affecting your after-sales service. 7. Regarding damaged or defective products, if the weight is below 5kg grams and the customer wants to return it, they will need to bear the shipping cost themselves
Regarding logistics, shipments to other provinces are generally sent through logistics services. Yiwu logistics can reach all cities nationwide as long as they are at or above the municipal level. County-level cities require transit. After delivery, the logistics company will call you, and you'll need to pick up the package yourself. We specifically note that Yiwu logistics services vary in quality. We recommend contacting a logistics company yourself before ordering. You can find one by searching on your own or by calling 114 to inquire about logistics points in Yiwu near you. Then, let us know your Yiwu logistics phone number, and we'll help deliver it to your service point