Product description
In order to ensure that members receive the appropriate service in our store and avoid unpleasant incidents. Both parties, based on the principles of mutual understanding, fairness, and voluntariness, jointly abide by the following terms:
We are responsible for the information directly released by our company. If there is any inconsistency in words and actions that directly causes losses to merchants, this website shall bear the responsibility. But we refuse to bear the losses caused by the customer's own reasons such as not looking at product details, product attributes. For example, a single pendant does not come with a chain, the product does not have a packaging box, the product size and imagination are different, etc. and hope that the customer can read and ask more questions.
Strictly control the quality of products. If there are quality issues, our company implements unconditional return and repair.
The delivery address and contact information must be accurate, otherwise the relevant losses incurred will be borne.
If there is a conflict between the agreement reached by both parties through other contact methods and this clause, the agreement between both parties shall prevail.
Defective product exchange: If a member discovers a product that is indeed a quality issue within 3-7 days after receiving the product. Please contact our company first before making the exchange. Our company will bear the round-trip shipping cost.