•Given that our products are made of wood, it is innate to have natural characteristics such as: grain, color, and marks that may vary from product to product. Furthermore, they may acquire occasional burn marks upon laser cutting and engraving.
•Please understand that most of our products are personalized. Average of 1-2 days before the courier picks up your parcel.
•All products that leave our premises leave in good condition. Rest assured that items are well-packed following courier guidelines. Mishandling by couriers are out of our control and responsibility. Please be guided accordingly.
•As much as possible, choose other payment methods than COD.
•NO RUSH ORDERS
•NO CANCELLATION
•NO FONT sent in chat = DEFAULT FONT WILL BE USED
•NO NAME/FONT sent in chat = NO LASER ENGRAVING
•We do send finished product photo.
•If you have any other questions, feel free to message us.