•Odor IssuesTo ensure the cleanliness of the product, it is sealed in packaging right after production. When the pillow is first opened, there may be a faint memory foam smell, which is normal. This odor is harmless to the human body, and all products are inspected for quality before being sold, so you can use them with confidence. You can place the product in a well-ventilated area for 2-5 days and gently pat it to speed up the odor dissipation.
•Washing InstructionsThe memory foam inner core should not be washed with water or exposed to direct sunlight, as this will damage the molecular structure of the memory foam and reduce its pressure-relief effectiveness and lifespan. The correct washing method is to remove the cover for cleaning and place the inner core in a cool, ventilated area.
•Softness and FirmnessThe softness and firmness of memory foam may change with the seasonal temperature. In winter, when it’s colder, the pillow may become slightly firmer; in summer, when it’s warmer, the pillow may become slightly softer. However, this does not affect its neck support functionality. If you find it uncomfortable at first or feel that it’s too soft or too firm, we recommend continuing to use it for a while before reaching out to us.