Custom Initial Ring | Non-Fading Gold-Plated Zircon | Adjustable Couple’s Gift

KETIAN JEWEL After-Sales Service Guarantee

Thank you for choosing Moonlit Jewelry! To ensure a delightful wearing experience with every piece you purchase, we offer comprehensive after-sales service protection:

1. Quality Guarantee

We promise that all jewelry products undergo strict quality inspections to ensure that each item is exquisite, durable, and up to standard. If you receive a product with any quality issues (such as defects or breakage), we will offer free returns or exchanges.

2. 7-Day No-Reason Return & Exchange

From the day you receive the product, you can enjoy a 7-day no-reason return or exchange policy. The returned item must be unused and in its original packaging. Return shipping costs will be borne by the customer, unless the issue is due to quality problems or incorrect items being sent.

3. Custom Services

If you choose custom jewelry, we ensure that your jewelry meets your personalized requirements. If there are any issues with the custom products, we will provide free modification services.

4. Lifetime Maintenance Service

Moonlit Jewelry offers lifetime free cleaning and maintenance services. We recommend regularly bringing your jewelry to our store for upkeep to maintain its optimal condition and shine. For any damage caused by improper use, we will provide repair services depending on the situation.

5. Customer Support

If you encounter any issues during use, our customer service team is always available to assist you. Whether it’s related to jewelry wearing, maintenance, or after-sales inquiries, please feel free to contact us, and we will be happy to help.

Moonlit is committed to providing high-quality jewelry and attentive after-sales service, ensuring that every purchase brings you joy and satisfaction!