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At [TORIBY STORE], we adhere to the principle of "Customer First, Quality First" and are committed to providing you with the highest quality products and services. With 10 years of experience in cross-border e-commerce, we are a leading brand constantly innovating and carefully selecting every product to ensure that every customer enjoys a premium shopping experience.

We highly value every customer’s feedback as it helps us improve. Considering that products or packaging may be damaged during shipping, we hope that you will contact us first instead of leaving a negative review. Our customer service team will respond promptly and help resolve the issue.

Contact Us Immediately: If you find any issues upon receiving your product, please contact us through our customer service channels and provide your order number along with photos of the damage or issue. Our team will handle it promptly.

Solution: Based on the nature of the issue, we will provide an appropriate solution, including return, exchange, partial refund, or other compensation.

After-Sales Support: Our customer service team is available at any time to assist with any product usage issues to ensure you have a worry-free experience.

Please Do Not Leave Negative Reviews Immediately:

We understand that issues may arise during the shopping process, but we sincerely hope that you will contact us first to resolve any problems before leaving a negative review. We are committed to providing the best after-sales service and ensuring that any issues are resolved to your satisfaction.

Our Mission and Vision:

At [TORIBY STORE], we are dedicated to offering high-quality products and exceptional service. We are not just your product provider, but also your shopping experience guardian. We are committed to continuously optimizing our products, services, and after-sales systems to ensure every customer enjoys a smooth shopping experience.