•A 10/10 item is not guaranteed, but we do our best to provide the best-looking product.
•Photos will be sent to you before shipping out the items as a proof that they were shipped out in good condition.
•Paint conditions, box conditions, loose joints, common quality control issues, and the like are not considered defects, and therefore, not subject for exchange, unless recalled and announced by the manufacturer.
•Items with electronics may or may not be replaced depending on the manufacturer. Make sure to do your research and order at your own risk.
•Exchanges are not accepted if you damage or mishandle your item when playing. Make sure to read instruction manual or watch reviews.
•Replacements are also not accepted for products that vary from promotional images as these are prototypes and always subject to change by the manufacturer.
•Items are bubbled wrapped, from inside and outside the box. We use recycled but corrugated boxes for safety and labeled as Fragile.
•Any damage incurred during shipment is automatically the courier's fault.
•Any claim requires a proof, and the burden of proof is the responsibility of an individual or party to prove an assertion or claim that they have made.
•Make sure to make an unboxing video when you open the item from its packaging. Make sure it's clear, uncut and unedited video proof showing clearly where the missing parts/damages are.
•We are good humans to like minded individuals. We reserve the right to cancel any claim if we find any sign of fraud and deceit.