We ship your orders in perfect condition. Melting or deformation of items are out of our control.
We always do quality check of the product before sending it. Unfortunately certain items such as chocolates are fragile and easily melt due to our climate & courier do not have cold storage.
We suggest to place the product in the fridge for 1-hours before consuming.
Do not blame the seller for damaged item because we do not know how the courier handled it.
Pls understand we do not want returned parcels as our products are perishable goods.