(2) The goods are 100% brand new and we provide the best products at the best prices.
(3) If the item you receive is defective, please contact us immediately.
Please note that we have no way of knowing when it will be delivered to you (it can take up to 1-4 days, or up to 2-3 weeks, depending on the region and the rider assigned to your package).
Unboxing video
After receiving the goods, in the unfortunate event that the items in your order are incorrect or incomplete, we ask that you make an unboxing video for our reference. We have a strict no unboxing videos, no returns/refunds/changes policy on our products.
Transportation risk
As our extensive store feedback attests, we have to take extra care when packaging our books. However, regardless of the quality of the packaging, dents, scratches, and box/book damage may still occur during shipping.
This is the courier company's problem, please don't lose your temper with us, we really can't avoid it.