Product description
Common problems and solutions
1. Cannot receive verification code when account registration
Check if your cell phone number or email account is entered correctly.
2. Device networking failure or networking timeout
1).This product does not support 5G Wi-Fi, only 2.4G Wi-Fi for networking (please do not choose 5G Wi-Fi name will be marked 5G).
2). Please check if the wi-Fi password is entered correctly
3).Please allow all permissions of the App, Wi-Fi and locatior services, etc
4).Please restart the router and cell phone to try again.
3. The first step of adding App can not connect to Phone.
1).Please restart your phone or try after restarting your phone
2).APP uninstall and reinstall.
5. APP is in the background or the message is not pushed
1).Check the push settings:
For Apple phone: In the phone system settings-notification-core mobile home, open all the allowed notifications inside, including screen unlock notification,notification center and banner.
For Huawei phone: In the phone system settings - notification and status bar - core mobile home, open all the allowed notifications, including screen unlock notifications and banners.
In the phone system settings - notifications - APP notifications - Core Mobile Home, open all the allowed notifications, including screen unlock notifications and banners
2).After pressing the doorbell, if the App does not perform any operation, the doorbell will not push information to the phone within 30 seconds after pressing the doorbell to prevent someone from maliciously pressing the doorbell.