About this product
- Warranty Duration:6 Months
- Contains Dangerous Goods?:No
- Warranty Type:Supplier Warranty
- Brand:JG
Product description
JG Superstore by Juan Gadget
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Please Read Below Important Notice before Purchase:
1. XP-PEN Artist24 Pro drawing tablet is NOT a standalone product
This device must be connected to a laptop/computer to work. It is compatible with Windows system 10/8/7(32/64bit), Mac OS X version 10.10 or later.
2. Driver Download and Installation Tips:
Driver Download: Our driver will be regularly updated, so please go to our official web to download the newest driver, and install it on your computer.
2.1 Before Driver Installation:
Please Remove Other Brand’s Driver from your computer and reboot before installing the XP-PEN’s driver, otherwise, there will driver conflict problems.
Please close all drawing programs and run the driver as Administrator when installing the driver. (IMPORTANT)
2.3 for Mac Mojave (10.14), Catalina (10.15) and above OS Users:
Mac Mojave 10.14 or Above needs to add the "PenTabletSetting" and "PenTabletDriverUX" into the accessibility list first after installed XP-PEN Driver. Details steps please see the FAQ section on the XP-PEN web.
Mac Mojave (10.14) or above OS upgrade in the security section, you need to put programs you newly downloaded into accessibility list first to normally use it.
3. XP-PEN Provides Lifetime Support on all Our Drawing Pen Tablets/Displays
When you have problems with the use of the Artist24Pro drawing tablet, please checks the Quick Guide, search XP-PEN online to find a way to us for further assistance, we are always standing by to help!
If your order has any hardware problems within a year, we strongly advise you to get in touch with XP-PEN, we will be glad to help you to replace it with a brand-new product (As long as the product is non-human made damaged or non-accidentally damaged).